Contact Us
Questions about your account, a bug in one of the calculators, an idea for a feature, a press enquiry, or an advisor listing — we read everything and reply to as much as we can.
How to reach us
Email fireretirementplanning@gmail.com. A good subject line and a few details go a long way:
- Account and data access — use the email address you signed up with so we can locate the account.
- Bugs and calculations — name the calculator and include the exact numbers you entered, what you expected, and what you got.
- Feedback and feature ideas — tell us what you were trying to do; context helps us design better tools.
- Press and partnerships — who you are, what you are working on, and what you need.
Before you write
- Never send passwords, recovery codes or sensitive personal data by email.
- We will never ask you for your password or recovery code — nobody who does is us.
- Your recovery code unlocks your encrypted data; keep it somewhere safe and offline.
What we can't help with
- Personalized financial advice — we are an educational tool and can't tell you what to do with your money.
- Recovering encrypted data without the password or recovery code — by design, it cannot be done.
- Recommending specific investments, funds or products — we don't sell them and we won't steer you toward them.
For advice, the advisor directory lists independent professionals you can contact directly.
Advisors
Want to be listed in the directory? Open the advisor directory and use the Apply to be listed button — it opens an email with everything you need to get started.
Frequently Asked Questions
How quickly do you reply?
We aim to reply within a couple of working days. Messages about account access are usually answered faster, while detailed bug reports and feature ideas may take a little longer.
What should I include in a bug report?
Tell us which calculator or tool you used, what you entered (the exact numbers), what you expected to happen, and what actually happened. Include your browser and device if you can. The exact inputs are the single most useful thing — they let us reproduce the problem.
Can you recover my portfolio if I lose my password and recovery code?
No. Your portfolio is encrypted in your browser before it reaches the server, so it can only be unlocked with your password or recovery code. If you lose both, the data cannot be recovered by us or anyone else — that trade-off is what keeps it private.
How do I get listed as an advisor?
Open the advisor directory and use the "Apply to be listed" button. Your email will include a link, and the team will guide you through providing your profile details, credentials and specialties.
Do you offer financial advice?
No. We are an educational tool and cannot give personalized financial advice, recommend investments, or review your specific situation. For that, consider a qualified professional from the advisor directory.